The Bots (English Market)
Eva & Franco Mattes
We know everything we post to social media is screened and surveilled, reportable and deletable. There are “community guidelines,” “content restrictions.” Which community? Whose restrictions? It must be some algorithm, right? The bots are not bots, they are human beings in offices. Jesse Hoffman recounts the experience of one content moderator as they chase the moving target of acceptable and unacceptable speech.